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Welcome to the JMango360 Support Center

Frequently Asked Questions

Do I need to install the JMango360 plugin myself?

The plugin installation is easy, so you can do it yourself or have your Solution Provider assist you. By signing up to our platform the quick start will show you how to install the plugin.

What happens to my App when a new iOS or Android OS version is launched?

Our team of app developers are constantly making improvements to the apps, by adding new features for free and updating the app for the latest versions. So don’t worry, you can just sit-back and relax with any new updates.

Are there any additional costs?

If you want to publish your app into the app stores, Google and Apple charge you for creating the developers accounts. For each of the stores you’ll need to create your own developer account. Google Play Developer license is $25 one-time fee and Apple developer license costs $99 per year to be able to publish the app under your company name.

How long does it take before my app is ready?

Creating and launching the app typically takes no longer than 3 weeks. Whether you build the app yourself with our easy and code-free app builder or you let us do it for you, launching your app is fast and easy. Our plugin imports your product-catalog (including images, prices and content) and important settings like payment gateways from your existing online store. All that’s left is giving your app a finishing design touch and publish it into the app stores.

How much time do I need to invest during the set-up

If you let us build the app for you, all you have to do is install the plugin, send us some additional images for your homescreen and review our designs. If you build the app yourself, all you need to do is play with the drag & drop tool for a few hours to create your perfect mobile app.

When do I start paying for my App?

If you build the app yourself, you will only start paying our monthly/yearly subscription fee once your satisfied with your design and the App is submitted to the App Stores. If you let us build the app for you, you will pay one-off-setup costs starting (see pricing).

Which e-commerce platforms do you support?

We have a deep integration with Magento (both Commerce and Open Source), Prestashop, Lightspeed and BigCommerce. For all other E-Commerce platforms we can build a stand alone mobile app.

Do I need a separate Payment Service Provider for the App?

No. Our plugin will automatically detect and use the Payment Gateway integrated with your online store,  including (but not limited to) PayPal, Adyen, MultisafePay, Klarna, AsiaPay and BrainTree. JMango360 supports all payment methods that these providers support, including (but not limited to) creditcards, iDeal, direct debit, ELV, PayPal, Klarna and Afterpay.