40% of total orders in-app

About

Beauty Solutions

Beauty Solutions is providing beauty professionals and salons in over 40 countries worldwide with the cosmetic & skin care products and the education they need to grow their businesses. All their products are proudly made in the U.S.A. and loved by consumers around the globe. Founded in 2007, the purpose of Beauty Solutions is to create innovative yet affordable products that help women feel and look their best with solutions for their everyday beauty needs.

The Challenge

“Our buyers are beauty professionals who have their hands full with business as usual during the day. That’s why we wanted to make the ordering process as easy as possible. We figured an app could be the right tool for that.”

“Our idea was to make it the go-to place for our customers to arrange anything they need in just a few clicks. From placing orders to viewing invoices, handling their returns, and getting notifications about our latest promotions. We looked for an app provider that could integrate deeply with all of our systems and our BigCommerce webstore, so the ordering process would be smooth.”

The Solution

“We focus on high-end hair and cosmetic products, so we wanted an app with a premium look and feel and a top-notch experience. JMango360’s proposition matched our requirements. The combination of a fast and smooth building process for a monthly plan and custom development really spoke to us. 

“We wanted all the out-of-the-box features the app already offered but had some unique requirements for our business. JMango360 was able to add these features in a short period of time. From features like customer validation to ‘buy online pay in store’ and the in-store product scanner.”

The Results

“We’ve been really impressed with the results. The app has shown to be a great tool for reconnecting us with our customers. Many of our customers use the ‘buy online pay instore’, which is a great way for us to engage with our customers in person in our store(s). This has a huge impact on the loyalty towards our brand.”

“Customers say having just one tool to order, pay, and check their returns and orders has really saved a lot of time. And they love that they are being informed about new deals and products via push notifications. 40% of orders now come via the app, we’ve had a 28% increase in order values and a 31% higher repeat purchase rate in-app. And counting. We’ve already introduced a couple of brands to JMango360 because we’re really amazed by their product and service. Thank you JMango360 team!”