Welcome to JMango360 Support

 We're here to help.

FAQ's

Do I need to install the JMango360 plugin myself?

Yes, you need to do the installation yourself or have your Magento Solution provider assist you. If you don’t feel comfortable installing the plugin yourself, you can also contact one of our Partners to assist you.

How can I integrate my Magento store?

Please read everything about the JMango360 REST plugin installation here.

Do I need a separate Payment Service Provider for the App?

No. Our plugin will automatically detect and use the Payment Gateway integrated with your online store,  including (but not limited to) PayPal, Adyen, MultisafePay, Klarna, AsiaPay and BrainTree. JMango360 supports all payment methods that these providers support, including (but not limited to) creditcards, iDeal, direct debit, ELV, PayPal, Klarna and Afterpay.

Which Magento product types are supported

Our Integrated Magento solution supports the following Magento product types:

  • Simple Products
  • Configurable Products
  • Grouped Products
  • Bundled Products
What Magento editions is JMango360 compatible with?

JMango360 is compatible with Magento CE V1.7 and higher.

What happens to my App when a new iOS or Android OS version is launched?

Don’t worry, we take care of the updates of your App.

How can I make a developers account and what are the costs?

For each of the stores you’ll need to create your own developer account (Google Play Developer license is $25 (one-time fee) and Apple developer license costs $99 per year) to be able to publish the app under your company name. Complete the JMango360 publishing form. JMango360 will then publish your m-commerce Apps for your customers to download and install.

Click on the following links for detailed instructions on how to create your developer accounts.

What are the costs for updates?

Nothing! Regular updates to fix little bugs, ensure the App is compatible with new iOS or Android versions or enable newly released functions of the JMango360 platform are done by us for FREE.

How secure is JMango360 with my data and with my customers’ information?

The data which goes back and forth between the JMango360 server and your app is encrypted to ensure no one can access this information. The information that is collected, is anonymous besides order information of course.

Does JMango360 work on tablets too?

The native mobile App will also work on tablets. Click here to find out how you can download your App on an iPad.

How long does it take to get my App published?

Our support team will review all the information and start branding your App. After completing this, the App will be uploaded to the App stores you selected. It usually takes around 48 hours to complete the submission but be aware: The App Stores always need some ‘review time’, meaning your App has to be approved by the Google PlayStore and Apple App Store. The review time of the Google Play Store (for Android) is fast (2-3 days), but the approval of Apple can take up to two weeks, sometimes even three.

Is there a Content Management System to update the content of my App?

Yes! On our easy-to-use platform you can update all the content of your App to keep your customers engaged. At the ‘app dashboard’ you can update content and pages like ‘about us’, ‘locations’ but you can also change labels, prices and social media urls, add new features and change the design.

When your app is published you still can make changes. Besides changing your content we show you the information about your customers, the devices they use and who are accepting push messages.

How can I test my App before going live?

The JMango360 Preview App makes testing your new app easier and more efficient than ever. Download the JMango360 Preview App on your phone to see what your app looks like in real time. With the JMango360 preview App you can test all the features on your own device. It is very important to preview your App before you publish it. The JMango360 Preview App is available for download at the Apple AppStore and Google Play.

When do I start paying for my App?

You will only start paying our monthly subscription fee, once your App is submitted to the App Stores.

What mobile platforms do you support?

JMango360 works with Android 4.0 and higher and iOS 6, 7 and 8.

Do I have to pay my Solution Partner for Magento Enterprise design as well?

JMango will build and design the app, and submit the app to the appstores for the merchant. However, for Magento Enterprise merchants there is also work to do for the Solution Partner. On average, we see that the number of hours that the Solution Partner needs to be involved for the implementation of an Enterprise merchant is 30 to 50. These are the activities that the Solution Partner needs to do in the process:

  • Arrange FTP-access or provide JMango with a database backup
  • Answer questions about any customized code
  • Once JMango is done with building the App: install plugin on staging (acceptance, roughly 4 hours)
  • If necessary, make changes in custom code, and install plugin on production/ live

Our offices

 

 

JMango360 US Office

31-00 47th Avenue, 3rd Floor
Long Island City, New York 11101
United States
+1 646 760 3035
hello@jmango360.com

 

JMango360 EMEA office

Barbara Strozzilaan 201
1083 HN, Amsterdam
The Netherlands

+31 20 240 2567
hello@jmango360.com

JMango360 Hong Kong office

Suite 88, Level 13, 68 Yee Wo Street
Causeway Bay
Hong Kong

 

JMango360 Vietnam office

Suite 514, Toyota My Dinh Building No 15
Pham Hung Street, Tu Liem District, Hanoi
Vietnam

 

JMango360 Australia office

Top Floor, 4-8 Osborne Street
South Yarra, VIC 3141,Melbourne
Australia